Refund Policy
- For purchases on Goldie Locks
If you are unsatisfied with a recent purchase you may return your product back to us 15 days from the date of the initial order for a full refund, less shipping costs, or exchange your product free of charge. Please be advised that authorization for your return is at the sole discretion of Goldie Locks.
Returns must be shipped to our return center at 4521 South Factory Drive, Unit 2 St George, UT 84790 to be eligible for a refund.
When returning your item(s), you must include the original order number, all parts of the original packaging, and printed materials to be eligible for a refund.
Please add insurance and save your tracking information when shipping products back to Goldie Locks Return Center as we are not deemed responsible for products lost, stolen, or damaged when you are shipping it back to us. Please allow 7-14 days from the time Goldie Locks receives your return to process eligible refunds and or exchanges.
Replacement Order Terms
We always strive to do better! In order to expedite replacements due to damage during shipping we require images of how your package arrived so that we can either: make a claim with the carrier or refresh our staff with our quality standards. Unfortunately, we will not be able to process replacement items if applicable images are not emailed to us through the request process.
When requesting a replacement for a damaged item(s) that arrived. You must submit images of the box if there are visible damages on the outside of the box, if applicable. Internal images, showing how products were wrapped, prepared, and or packaged, and lastly an image of the broken or damaged item(s).
Professional/Client Returns/Exchanges
Please be advised that authorization of your return is at the sole discretion of Goldie Locks® and your Goldie Locks® Salon Retail Partner stylist and/or salon.
If a client is unsatisfied with a recent purchase they may request a return 10 days from the date of the initial purchase for a full refund, less shipping costs, or exchange your product free of charge. Please be advised that authorization for your return is at the sole discretion of Goldie Locks.
When returning your item(s), you must include all parts of the original packaging and printed materials to be eligible for a refund.
Returns must be shipped to our return center at 4521 South Factory Drive, Unit 2 St George, UT 84790 to be eligible for a refund.
Please add insurance and save your tracking information when shipping products back to Goldie Locks as we are not deemed responsible for products lost, stolen, or damaged when you are shipping them back to us. Please allow 7-14 days from the time Goldie Locks receives your return to process eligible refunds and or exchanges.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale and Promotional Items
All sale and promotional items are final sale and not eligible for a refund. Sale and promotional items that are purchased may be exchanged for current in-stock items at goldielocks.com that is at equal value of the product, less shipping charges at the time of original purchase. You may upgrade your exchange purchase but are responsible for the difference in the charge. Sale pricing is only available at the time of sale and cannot be retro-dated or applied towards an upcoming sale price.
Gift with purchase items do not qualify for an exchange or refund of the product.
Any sale or promotional items that arrive damaged are eligible for an exchange of the same product within 15 days of the original date of purchase.
Sale Items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- For purchases on Alfaparf
If you are not satisfied with your order from Alluring Looks, you have 30 days from the original shipped date to bring your unopened or gently used items to the salon. You may be required to show your packing slip or shipping confirmation email for the stylist to process your return. Please note that shipping charges on your original order will not be refunded unless your package was incorrectly shipped or damaged.
7600 Dr Phillips Blvd
Suite 74, Room 109
Orlando, FL 32819, US
Products ineligible for return:
Please note some items may not be eligible for return. Tools such as curling irons and hair brushes may not qualify for return. Please check your shipping confirmation email for details on the products within your order.
Damaged or missing product:
If you have received an item that is damaged or there are missing items from your order, please contact us directly via [email protected] or call 312-300-0553
If you’re unable to return to your salon:
If your salon is no longer open or you are unable to bring it to your salon and therefore need to mail your order back, please click below to request a return label. Your shipping costs will vary based on packaging, weight, etc.